1.1 By using and/or visiting any section of the Website www.betshah.com (the “Website”) or by opening an account on the Website you agree to be bound by:
1.1.1 the General Terms and Conditions, on this page;
1.1.2 Any terms and conditions of promotions, bonuses and special offers which may be found on the Website from time to time.
1.2 All of the terms and conditions listed below shall together be referred to as “the Terms”, “Terms” or “these Terms”.
1.3 Please read the Terms carefully before accepting them. If you do not agree to accept and be bound by the Terms, please do not open an account or continue to use the Website. Your continued use of the Website constitutes acceptance of the Terms.
1.4 Any reference made to contact customer support refers to the contact link [email protected]
2.1 This website is operated by operated by Toto Ventures N.V, a company incorporated in Curacao, with registration number 140327 and registered office address at Kaya Richard J. Beaujon z/n, Curacao and Inpulsio Ltd, a company incorporated in Cyprus, registration number HE331651and having a registered office address 48 Archiepiskopou Makariou III, Zappeion building, Office 13, Aglantzia, 2107 Nicosia, Cyprus. Payment transactions are processed by Inpulsio Ltd. The site is licensed and regulated by the laws of Curacao and all products are operated under Curacao eGaming license number 1668/JAZ.
2.2. User – also referred to as “you”. A person who is 18 years of age, or any higher age required by laws that applies to you. Who is visiting or registering an account on Organisers website www.betshah.com
2.3 In these Terms:
2.3.1 reference to “Deposit Funds” means the funds that you deposit into Your Player Account plus Winnings, in each case that have not been spent on (committed to) bets including bets which are not yet settled;
2.3.2 Reference to “Bonus Funds” means any funds that we credit to Your Player Account by way of a bonus or promotion which is not immediately withdrawable or redeemable in cash and all winnings made with the bonus funds which are subject to uncompleted wagering requirements;
2.3.3 Reference to “All Funds” means both the Deposit Funds and Bonus Funds; and
2.3.4 Reference to “Winnings” is to any and all winnings from wagers made with money, which you deposited into Your Player Account and winnings from any bonus which are not subject to wagering requirements or in respect of which the wagering requirements have been satisfied.
3.1 We may need to change the Terms for a number of reasons, including but not limited to, for commercial reasons, or in order to comply with new laws and regulations. The most up-to-date Terms are the ones available on the site, and the date on which they came into force is stated at the top of these Terms.
3.2 We will notify you of material changes to these Terms prior to them taking effect. We will notify you of any material changes, or of any other changes to the Terms, which we wish to notify you of, by email or by placing a notice on the Website. Your continued use of the Website shall constitute acceptance of any changes to the Terms. If you do not agree to any changes to the Terms, you should stop using the Website.
4. YOUR ACCOUNT
4.1 In order to place a bet or play games via the Website, you will need to open an account on the Website (“Your Player Account”).
4.2 For various legal or commercial reasons, we do not permit accounts to be opened or used by customers resident in certain jurisdictions, including the United States of America (and its dependencies, military bases and territories including but not limited to American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico, and U.S. Virgin Islands, Afghanistan, Belgium, Costa Rica, Curacao, Cyprus, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Iran (Islamic Republic of), Iraq, Ireland , Israel, Italy, Latvia, Saint Martin (French part),Spain, United States Minor Outlying Islands, or other restricted jurisdictions (“Restricted Jurisdiction”) as communicated by us from time to time.
4.2.1 By using the Website, you confirm you are not a resident in a Restricted Jurisdiction. If you open or use the Website while residing in a Restricted Jurisdiction: Your Player Account may be closed by us immediately; any Winnings and Bonus Funds will be confiscated and forfeited by you and any remaining Deposit Funds (except for any Winnings) will be returned to you on request subject to these Terms and any legal or regulatory obligations with which we are required to comply. We may make a reasonable charge for processing such withdrawal which reflects an accurate estimate of our costs.
4.3 When attempting to open an account or using the Website, it is the responsibility of the player to verify whether gambling is legal in that particular jurisdiction.
4.4 A player must register personally by following the on-screen instructions.
4.5 When you open Your Player Account you will be asked to provide us with personal information, including your name, date of birth, and appropriate contact details, including an address, telephone number and e-mail address (“Your Contact Details”).
All information you provide when registering Your Player Account must be your personal information and must be accurate and complete in all its respects. Where this is not the case, we reserve the right to suspend the account and treat any deposits into Your Player Account as being invalid (and any winnings arising from such deposit as void).
4.8 Your Player Account must be registered in your own, legal, name. You may only open one account on this Website and in association with this brand. Any other accounts which you open subsequently on this the Website or otherwise in association with this brand shall be considered “Duplicate Accounts”. Any Duplicate Accounts may be closed by us immediately and:
4.8.1 any Bonus Funds will be confiscated and forfeited by you and any remaining Deposit Funds (less any Winnings) will be returned to you on request (minus any reasonable charges) subject to these Terms and any legal or regulatory obligations with which we are required to comply;
4.8.2 Any Winnings or bonuses which you have gained or accrued or (in relation to outstanding (unsettled) bets) may gain or accrue and which have been or may be credited to Your Player Account and/or withdrawn by you from Your Player Account during such time as the Duplicate Account was active will be forfeited by you and may be deducted from Your Player Account or reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account.
4.6 You hereby acknowledge and accept that, by using the services at the Website, you may both win and lose money.
4.7 You must maintain Your Player Account and keep your details up-to-date. If you wish to close Your Player Account you must send a request to do so to [email protected]
4.8 We hold customer funds in a separate account from Company funds accounts. This means that steps have been taken to protect customer funds but that there is no absolute guarantee that all funds will be repaid in the event of insolvency.
4.9 Subject to us first obtaining specific and withdrawable consent from you, we may keep you informed about changes on the Website, and about new services and promotions, by email, phone and SMS. At any point in time, the user can opt out from receiving such communications by sending an email to [email protected] or choosing “My Account” – “Personal details”
5. VERIFICATION OF YOUR AGE AND IDENTITY
5.1 You confirm that:
5.1.1 You are at least 18 years of age, or any higher age required by laws that apply to you (the “Legal Age”). When opening an account, you will be required to confirm that you are the Legal Age. It is an offence for any person under the age of 18 to participate in gambling. It is also an offence for any Canadian person under the age of 19 and residing in British Columbia, New Brunswick, Newfoundland and Labrador, Northwest Territory, Nova Scotia, Ontario, Prince Edward Island, Saskatchewan, and Yukon Territory to participate in gambling;
5.1.2 The details supplied when opening Your Player Account are correct;
5.1.3 You are the rightful owner of the money in Your Player Account;
5.1.4 You are a resident in a jurisdiction which allows gambling;
5.1.5 You are not a resident in a Restricted Jurisdiction; and
5.1.6 The money deposited is not derived from any activity which is illegal.
5.2 The Company complies with Latvian and European laws, regulations and guidelines for the prevention of money laundering and the funding of terrorism. Suspicious transactions shall be investigated by the Company and, if necessary, a suspicious transaction report will be made by the Company to the competent EU Authorities (or other appropriate Authorities) (the “Authorities”) without notice or further reference to you. Furthermore, in the event of any suspicious transactions, the Company may suspend, block or close the account(s) of the relevant player(s) and withhold All Funds in the relevant Player Account(s) as may be required by law and/or by the competent Authorities.
5.3 We may check any transactions made by players on our Website in order to prevent money laundering and all other illegal activity.
5.4 By agreeing to the Terms you authorise us to undertake such checks as we may require ourselves or may be required by third parties (including regulatory bodies and Authorities) to confirm your age, identity and contact details in order to prevent money laundering (the “Checks”).
5.5 We reserve the right to delay or withhold any payment to/from Your Player Account (including Deposit Funds), until we are satisfied that your identity, age and place of residence have been suitably verified.
5.6 We are also required to verify your identity and to lock Your Player Account to prevent any withdrawals until such time as your identity has been verified. We may use third party providers to undertake these Checks on our behalf. By agreeing to these Terms you authorise us to provide your personal details to such third parties, who will keep a record of the information we provide to them. In the event that we do not receive the required information from you, or we are otherwise unable to verify your identity, we may terminate these Terms, close Your Player Account and may return to you on request any Deposit Funds in Your Player Account at the time we placed a lock or restriction on Your Player Account, plus any funds deposited after the lock was placed on Your Player Account, subject to these Terms and except where it is necessary for us to delay or withhold the payment to you of all or some of your Deposit Funds to comply with our legal and regulatory obligations including our anti-money laundering and fraud prevention obligations.
5.7 In certain circumstances we may have to contact you and ask you to provide further information to us in order to complete the Checks. If you do not or cannot provide us with such information or such information is not satisfactory, then in accordance with paragraph 5.6, we may lock or restrict Your Player Account until you have provided us with such information, and if we do not receive the required information, or we are otherwise unable to verify your identity, we may terminate these Terms, close Your Player Account and may return to you on request any Deposit Funds in your account at the time we placed a lock or restriction on Your Player Account, plus any funds deposited after the lock was placed on Your Player Account, subject to these Terms and except where it is necessary for us to delay or withhold the payment to you of all or some of your Deposit Funds to comply with our legal and regulatory obligations including our anti-money laundering and fraud prevention obligations. To complete our Checks we may ask you for:
5.7.1 Passport, national identity card together with a recent utility bill (e.g. gas, electric, council tax, bank or building society statement,) less than three months old;
5.7.2 Proof of ownership of payment method – depending on the deposit method used, this may include a copy of the credit card used, screen shot of the e-wallet or a recent bank statement;
5.7.3 Any other documents that we consider necessary in order to complete our Checks.
5.8 In certain circumstances we may also have to ask you to provide information in relation to your source of funds and source of wealth. This includes supplying a source of wealth declaration and any supporting documentation as to the declared source of wealth, including but not limited to, bank statements and payslips. We retain the right to lock Your Player Account and suspend any further deposits and/or withdrawals, if you fail to provide us with the information and documentation requested.
5.9 If we are unable to confirm that you are of Legal Age then we may suspend Your Player Account. If you are proven to have been under the Legal Age at the time you made any gambling or gaming transactions, then:
5.9.1 Your Player Account will be closed;
5.9.2 Any Winnings and/or Bonus Funds which you have accrued during such time will be confiscated and forfeited by you and you will return to us any such funds which have been withdrawn from Your Player Account;
5.9.3 Any Winnings in Your Player Account will be forfeited.
6. INACTIVITY AND DELETION OF PLAYER ACCOUNTS
6.1 In respect of all customers, if Your Player Account remains inactive (i.e. you have not logged-in to Your Player Account via the Website) for more than 36 months and the balance in Your Player Account is zero, Your Player Account may be closed and deleted.
6.2. If Your Play Account remains inactive (i.e. when no bet is placed via the Website) for a period of more than 6 months, we are entitled to charge a monthly account maintenance fee of 10% of account real money balance (minimal amount €5), starting on the 7th month of inactivity. Following 5th month of uninterrupted inactivity, we will send a reminder mail to you via the e-mail address saved in Your Player Account details. Upon receipt of this reminder mail, you will have 30 days to log into Your Player Account, place bets and also to withdraw funds. If no bets placed within this 30-day period, 10% of account real money balance (minimal amount €5) will be deducted. If the balance is less than €5 then the whole amount will be deducted. You will be sent a reminder mail every month from the 6th month of inactivity onwards and a monthly account maintenance fee will be incurred and deducted from the real money balance of Your Play Account accordingly.
6.3 If you wish to block your account so that you can no longer log in, please contact our Customer Support team indicating your first and last name, your residential address, your date of birth, and the e-mail address you provided in your Betshah account. You can close Your Account at any time, by contacting support directly on [email protected]
7. USERNAME, PASSWORD, AND CUSTOMER INFORMATION
7.1 After opening Your Player Account, you must not disclose (whether deliberately or accidentally) your username and password to anyone else. If you have lost or forgotten Your Player Account details you may retrieve your password by clicking on the “Forgot Password?” link below the login portal.
7.2 You are responsible for all activities made on the Website and/or Device in Your Player Account under your username, account and password, regardless of acknowledgement or authorisation.
8. DEPOSITS TO YOUR PLAYER ACCOUNT
8.1 If you wish to participate in betting or gaming using the Website, you must deposit money into Your Player Account which you can then use to place bets or play games.
8.2 Deposits are made by transfer of money to the Company’s account by way of the payment methods stated on the Website. The payment methods currently available include debit cards, credit cards, e-Wallet payments, Prepaid Cards, Instant Banking, Fast Bank Transfers and Bank Transfers. The Company reserves the right, to change the accepted methods of payment at its sole discretion. The Company further reserves the right to accept certain methods of payment only subject to the fulfilment of certain conditions. The Company does not warrant that all methods of payment are available at all times. To verify which payment and withdrawal methods that are currently available and the time lapse these take to process kindly visit our Deposit tab in the main page of our Website.
8.3 We do not accept cash funds or cheques sent to us.
8.4 By depositing money you agree that any chargebacks, reversal, and refunds concerning deposits in Your Player Account will be looked into and reviewed according to the respective timeframes of the processing banks and the card schemes. Once we have information we will be sharing it with and we will contact you.
8.5 The Company can, under certain circumstances, credit Your Player Account with so called bonus money (which will form part of any Bonus Funds in your account). Before we credit Your Player Account with any bonus money, you must read and agree to the terms upon which the bonus money or promotion will be granted to you. We will notify you of these terms either to the email used to register your account or via “simple message”. We run a number of promotions on the Website at any time. If you would like to review any of the terms applicable to our promotions please see Bonus Terms & Conditions.
8.6 Any Bonus Funds are displayed separately from any Deposit Funds in Your Player Account. Bonus Funds can only be withdrawn once they have been converted into real cash Winnings that form part of your Deposit Funds. If Your Player Account contains both Deposit Funds and Bonus Funds, this is the order in which funds will be applied for wagering:
- First we will be deducting the real money funds required to trigger the bonus. If you are required to deposit 100 EUR (or other currency or value) in order to receive the bonus you will be presented with the amount in your account separated from the bonus amount. The deposit funds will be the first ones to be used for wagering, once they are finished you will start to play with the bonus funds and will start to complete the wagering requirements of the bonus.
- Secondly any available Bonus Funds will be used; and
- Specific bonus and promotion terms and conditions will be published on the Website in conjunction with the launch of any bonus or promotion. If you request to withdraw all or some of the Deposit Funds used to activate a promotion or bonus before fulfilling any of the terms and conditional applicable to any Bonus Funds (including, but not limited to, any wagering requirements) or otherwise whilst a promotion or bonus is active or pending on Your Player Account you will forfeit any Bonus Funds in Your Player Account associated with the relevant promotion or bonus in their entirety. Any Deposit Funds that you have deposited which is not related to any bonus (i.e. which was not required to be made in order to claim Bonus Funds or to participate in any promotion) are free to be withdrawn at any point in time and will not result in the forfeiture of any Bonus Funds.
8.7 Your Player Account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking insurance system. Additionally, any money deposited with us in Your Player Account will not earn any interest.
8.8 In relation to deposits of funds into Your Player Account, you shall only use such debit and credit cards and other payment methods that are valid and lawfully belong to you.
8.9 Deposits to Your Player Account can be made in a number of permitted currencies chosen by you upon registration. Deposits made to Your Player Account will be made in the currency chosen at registration. If you are depositing using an account with a bank or a payment service provider denominated in a currency other than that associated with Your Player Account, be aware that you may incur conversion charges levied by your bank or payment service provider.
8.10 If you make deposits into Your Player Account using any payment method belonging to someone else (a third party), we retain the right to request further information and documentation from you and from the other person (the third party) to confirm that you are duly authorised to use that payment method. We will place a lock on Your Player Account so that no deposits or withdrawals may be made until we are satisfied that you are duly authorised to use the payment method in question. If you are unable to provide us with satisfactory proof of your authority to use the other person’s (the third party’s) payment method, then we reserve the right to close Your Player Account and any Winnings and Bonus Funds will be confiscated and forfeited by you, as will any funds committed by you to bets which at the relevant time are yet to be settled. We also reserve the right to delay or withhold the payment to you of any Deposit Funds on receipt of a withdrawal request from you in order to comply with our legal and regulatory requirements.
9. WITHDRAWALS FROM YOUR ACCOUNT
9.1 You may withdraw all or some of your Deposit Funds at any time provided that:
9.1.1 All payments made into Your Player Account have been confirmed as cleared and none have been charged back, reversed or otherwise cancelled;
9.1.2 Any Checks referred to in paragraph 5 above have been completed;
9.1.3 For all players – You have made a minimum of one deposit to Your Player Account and you have wagered at least once, in full, the deposited amount. Should you request to withdraw Deposit Funds without first turning them over at least once, such request will be reviewed and the processing of the withdraw will be delayed until we are satisfied that the withdrawal does not pose any legal or regulatory risk to us.
9.1.4 We are not otherwise required to delay or withhold the payment to you of all or some of your Deposit Funds in order to comply with our legal or regulatory requirements.
9.1.5 The withdrawal is in excess of the minimum withdrawal amount of €/£20 or the equivalent amount in any other currency. Withdrawal amount will equal the minimum Deposit amount. For all players, please refer to your selected payment method in the Cashier
9.2 We will attempt to accommodate your request regarding the payment method and currency of your withdrawal. This, however, cannot be guaranteed. Unless we otherwise agree (in our absolute discretion), all withdrawals will be remitted back to the last deposit method used on the website. We reserve the right to charge a fee amounting to our own reasonable costs (including the cost of the deposits) for withdrawals of funds that have not been put into play.
9.3 A player may not withdraw any Bonus Funds other than in accordance with the terms and conditions applicable to the relevant Bonus Funds.
9.4 You are responsible for reporting your Winnings and losses to your local tax or other Authorities.
9.5 Withdrawal timeframes are dependent on the verification status of the customer. As part of our licensing requirements we must collect documentary evidence of customer’s identity, proof of address, proof of ownership of payment method, proof of source of funds and/or proof of source of wealth under certain circumstances and this can affect the approval times of withdrawal processing. Once a withdrawal has been approved customers can expect funds to reach them in the following timeframes;
- Visa and MasterCard withdrawals: 1-6 banking days
- Visa and MasterCard withdrawals: 1-6 banking days
- Bank Transfer Withdrawals: 1-6 banking days
- E-wallet Withdrawals: Same day
9.6 If Your Player Account has been dormant, closed, blocked or excluded for any reason other than for compliance with our client verification measures and for any period of time, you may contact our support team to request to recover any Deposit Funds that might still be in Your Player Account. Our support team will investigate any such request and we will contact you (subject to our legal and regulatory obligations) with information about how the Deposit Funds will be transferred back to you. You will need to answer a number of security questions for us to be able to verify that you are the legal owner of Your Player Account. If there is a dispute over Your Player Account or the funds held within it:
9.7 In relation to withdrawals of funds from Your Player Account, you shall only use such debit and credit cards and other payment methods that are valid and lawfully belong to you.
9.8 Withdrawals from Your Player Account can be made in a number of permitted currencies chosen by the user upon registration. Withdrawals from Your Player Account will be made in the currency chosen at registration. If you are withdrawing to an account with a bank or a payment service provider denominated in a currency other than that associated with Your Player Account, be aware that you may incur conversion charges levied by your bank or payment service provider. We do not provide any currency conversion facility and should you have any dispute in respect of currency conversion rates, please contact your bank or payment service provider.
10. PLACING A BET OR GAMING
10.1 It is your responsibility to ensure that the details of any transaction you enter into are correct. Although the Company endeavours to ensure that the information available on its Website is correct, the Company assumes no liability for the any errors or any out of date, incorrect or incomplete information, including (without limitation) any results made available on the Website or the accuracy of any scores, statistics and intermediate results during in-play betting.
10.2 You can access your last 90 days transaction history on the Website.
10.3 We reserve the right to refuse the whole or part of any bet or wagering transaction requested by you at any time in our sole discretion. No bet or wagering transaction is accepted by us until the amount equivalent to the stake is deducted from the relevant balance in Your Player Account.
10.4 Once your bet or wager is accepted, you cannot cancel the bet or wager without our written consent.
11. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY
11.1 The following activities are not permitted and constitute a material breach of these Terms:
11.1.1 Colluding with third parties;
11.1.2 Using unfair advantage or influence (commonly known as cheating), including the exploitation of a fault, loophole or error in our software, the use of automated players (sometimes known as ‘bots’);
11.1.3 Undertaking fraudulent or illegal activities, including but not limited to the use of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds;
11.1.4 Taking part in any criminal activities including, but not limited to, money laundering;
11.1.5 Transferring of funds from one player account to another; and/or
11.1.6 Conducting account fraud, use of Duplicate Accounts, manipulation of our software or Website, exploitation of loopholes or other technical forms of abuse or other behaviour which amounts to deliberate cheating.
11.2 We will take all reasonable steps to prevent such activities; detect them and ensure that the relevant players are dealt with appropriately. We may report knowledge or suspicion of an offence to the relevant authorities, we may suspend or close Your Player Account, confiscate your Winnings and any Bonus Funds (which shall be forfeited by you) and in certain cases, in fulfilment of our regulatory and legal obligations, block access to All Funds until we are directed on how to proceed by the authorities. We will not be liable for any loss or damage which you or any other player may incur as a result of any of the behaviour outlined in paragraph 11.1 above and any action we take in respect of the same will be at our sole discretion.
11.3 If you suspect a person is colluding, cheating or undertaking a fraudulent activity, please report it to us by e-mailing [email protected]
11.4 We reserve the right to inform relevant Authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity, and you agree to cooperate fully with us to investigate any such activity.
12. OTHER PROHIBITED ACTIVITIES
12.1 You should not use the Website for any purpose which is considered to be defamatory, abusive, obscene, racist, sexist, discriminatory, or offensive. You must not use any abusive or aggressive language or images; swear, threaten, harass or abuse any other person, including other users, or behave in such a manner towards any Company staff used to provide the Website or Customer Services.
12.2 You shall not corrupt the Website, flood the Website with information with the intention of causing the Website to not function, nor use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, logic bombs or similar. Any multiple submissions or spam are strictly prohibited. You must not interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website.
12.3 You shall use the Website for personal entertainment only and shall not be allowed to reproduce the Website or any part of it in any form whatsoever without our express consent.
12.4 You must not attempt to gain unauthorised access to the Website, the servers on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or similar. We will report any breach of this provision to the relevant law enforcement Authorities and we will co-operate with those Authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
12.5 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect Your computer equipment, computer programs, data or other proprietary material due to Your use of the Website or to Your downloading of any material posted on such Website, or on any Website linked to the Website.
12.6 It is prohibited to sell, transfer and/or acquire accounts from other players.
13. CLOSURE AND TERMINATION
13.1 It is Company policy in the interests of security and in accordance with the EU legislation, that if no login has been recorded on Your Player Account for thirty months (an “Inactive Account”), subject to paragraphs 6.1 and 6.2, we shall remit the balance in that account to you.
13.2 Your Inactive Account (30 months without recording a log-in) will be terminated with written notice (or attempted notice) using Your Contact Details.
13.4 The Company may refuse to open an account or may opt to close a players’ account which has already been opened at its own discretion. Notwithstanding this all contractual obligations already undertaken or entered into will be honored subject to these Terms.
14. ALTERATION OF THE WEBSITE
14.1 We may, at our absolute discretion, add or remove, alter or amend, any of the products offered via the Website at any time.
15. IT FAILURE OR INTERRUPTION
15.1 Where unexpected system flaws, faults or errors occur in the software or hardware which we use to provide the Website we will take immediate steps to remedy the problem.
15.2 We do not accept any liability for IT failures which are caused by your equipment used to access the Website or faults which relate to your internet service provider. Your computer equipment or mobile device and internet connection may affect the performance and/or operation of the Website. We do not guarantee that the Website will operate without faults or errors or that our services will be provided without interruption. We do not accept any liability for any failures or issues that arise due to your equipment, internet connection or internet or telecommunication service provider (including, for example, if you are unable to place bets or wagers or to view or receive certain information in relation to particular events).
15.3 While we endeavor to ensure that the Website is available 24 hours a day, we shall not be liable if for any reason the Website is unavailable at any time or for any period. We reserve the right to make changes or corrections to or to alter, suspend or discontinue any aspect of the Website and the content or services or products available through it, including your access to it.
16. ERRORS OR OMISSIONS
16.1 A number of circumstances may arise where a bet or wager is accepted, or a payment is made, by us in error.
16.2 Neither we (including our directors, employees, partners or agents) nor our partners or suppliers shall be liable for any loss including (without limitation) loss of any Bonus Funds or Winnings that results from any error by us or an error by you. You will forfeit any Bonus Funds or Winnings that result from any such error. In such a scenario, the stake or wager will be refunded to Your Player Account.
17. EXCLUSION OF OUR LIABILITY
17.1 Your access to and use of the products offered via the Website, is at your own risk.
17.2 We will provide the Website with reasonable skill and care and substantially as described in the Terms. We do not make any other promises or warranties the Website, or the products offered via the Website, and hereby exclude (to the extent permitted by law) all implied warranties in respect of the same.
17.3 We shall not be liable to You in contract, tort (including negligence) or otherwise for any business losses, including but not limited to loss of data, profits, revenue, business, opportunity, goodwill, reputation or business interruption or for any losses in relation to your use of the Website.
17.4. You hereby indemnify us, our employees and agents for any and all costs, expenses, losses, damages or claims whatsoever (including reasonable legal fees) that may incur or you may suffer by us, our employees or agents arising in any way from your negligent act or omission, your downloading or installation of the software, your use of software and/or the information, and/or any breach by you of any part of the Terms.
17.5. You hereby agree to fully indemnify us, our directors, our employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the website or participation in the gambling.
18. BREACH OF THE TERMS
18.1 You shall compensate us in full for any claims, liabilities, costs, expenses (including legal fees) and any other charges that may arise as a result of your breach of any of the Terms.
18.2 Where you are in material breach of the Terms, we reserve the right, but shall not be required, to:
18.2.1 Provide you with notice (using Your Contact Details) that you are in breach requiring you to stop the relevant act or failure to act;
18.2.2 Suspend Your Player Account so that you are unable to place bets or play games on the Website;
18.2.3 Close Your Player Account with or without prior notice from us;
18.2.4 Confiscate, and you shall forfeit, from Your Player Account, or (if applicable) recover from you the amount of any bonus Funds and any Winnings in Your Player Account or that have been paid to you by us, in which case such Bonus Funds and/or Winnings shall be returned to us on demand; and
18.2.5 On receipt of a request from you, return any Deposit Funds (less any Winnings) to You to the account(s) from which they were deposited, minus any reasonable charges and subject to these Terms and any legal and regulatory obligations with which we are required to comply.
Any breach of clauses XXX, XXX, XXX, XXX and XXX are considered material breaches.
19. INTELLECTUAL PROPERTY RIGHTS
19.1 All Website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material contained within the Website are subject to copyright and other proprietary rights which are either owned by us or used under licence from third party rights owners. To the extent that any material contained on the Website may be downloaded or printed then such material may be downloaded to a single personal computer only and hard copy portions may be printed solely for your own personal and non-commercial use.
19.2. Other than, as permitted by law, you shall not adapt, copy, modify, reverse engineer, reproduce, store, distribute, display, publicly perform, or include in any televised program, publish, transmit, sell, rent, lease, grant licenses or otherwise make the Information available to any other person, or with another website, online service or bulletin board, or any other media and/or device.
19.3 Under no circumstances shall the use of the Website grant to any user any interest in any intellectual property rights (for example copyright, know-how or trademarks) owned by us or by any third party whatsoever.
20. YOUR PERSONAL INFORMATION
20.1 We are required according to the General Data Protection Regulation to comply with data protection requirements in the way in which we use any personal information collected from you in your use of the Website. We therefore take very seriously our obligations in relation to the way in which we use your personal information.
20.2 How we handle your personal information is set out in our Privacy Notice.
21.1 The Website uses ‘cookies’ to assist the functionality of the Website. A cookie is a small file of text which is downloaded onto your computer when you access the Website and it allows us to recognise when you come back to the Website. Information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of the Website.
22. COMPLAINTS AND NOTICES
22.1 In the case of all players if you wish to make a complaint regarding the Website, a first step should be to, as soon as reasonably possible, contact Customer Services via LiveChat function on our Website www.betshah.com or by emailing us at [email protected]
22.2 We aim to provide you with a substantive response to your complaint as soon as practically possible and seek to resolve your complaint within eight weeks from the date we receive the complaint. Depending on the complexity of the complaint, our investigation may take longer than eight weeks to resolve. We will ensure that we write to you within eight weeks of the date we receive your complaint with either a final response or an update of the position explaining why we are not in a position to provide a final response, and when we expect to be in a position to do so.
22.3 An advisor will log your call/message, investigate your enquiry and respond to it. If your concern is not resolved at this stage you can escalate the complaint by referring the matter in writing to the Head of Customer Operations at [email protected] We aim to keep you informed throughout the process. On receipt of your complaint we will email you and acknowledge that we have received your complaint, will confirm the particulars of your complaint and provide you with a copy of this procedure. The Head of Customer Operations’ response represents the final stage of the internal complaints procedure.
22.4 You agree that in the event of a discrepancy between the result that appears on your screen and the game server, the result that appears on the game server will prevail, and you acknowledge and agree that our records will prevail in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
22.5 When we wish to contact you regarding such a dispute, we will do so by using any of Your Contact Details.
22.6 Internal Complaints Procedure – Within 24 hours of receipt of your complaint, we will email you and acknowledge that we have received your complaint, will confirm the particulars of your complaint and provide you with a copy of this procedure. An agent will log your message, investigate your complaint and respond to it. We aim to provide you with a substantive response to your complaint as soon as practically possible and seek to resolve your complaint within five working days from the date we receive the complaint.
22.7 Depending on the complexity of the complaint, our investigation may take longer than five working days to resolve. We will ensure that we write to you within five working days of the date we receive your complaint with either a final response or an update of the position explaining why we are not in a position to provide a final response, and when we expect to be in a position to do so.
22.8. If your concern is not resolved at this stage you can escalate the complaint by referring the matter in writing to the Head of Customer Operations at [email protected] We aim to keep you informed throughout the process. Our Head of Customer Operations will provide you with their decision, which represents the final stage of our internal complaints procedure. We aim to ensure that the entire complaints procedure takes no more than eight weeks form receipt of a complaint.
23. TRANSFER OF RIGHTS AND OBLIGATIONS
23.1 We reserve the right to transfer, assign, sublicense or pledge the Terms, in whole or in part, to any person, provided that any such assignment will be on the same terms or terms that are no less advantageous to you.
23.2. You are not allowed to transfer, assign or novate any part of the Terms to any third party.
24. EVENTS OUTSIDE OUR CONTROL
25.1 If we fail to insist upon strict performance of any of your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
25.2. If we fail to insist upon strict performance of any of your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
25.3 A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of the provisions of the Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with above.
26.1 If any of the Terms are determined to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, our original intent.
27. LAW AND JURISDICTION
28. RESPONSIBLE GAMING AND GAMBLING
28.1 We endorse responsible gaming and gambling. We want you to enjoy your wagering experience on our site, while remaining aware of the social and financial harms associated with problem gambling.
28.2 Setting of Financial Limits – you may set financial limits related to deposits, wagers and losses by contacting our support by using the tool accessible within Your Player Account. These limits are available to help you to control your gambling.
- Deposit Limits – In order to limit the amounts of deposits you can make over a certain period of time, you can set a Deposit Limit. This option can be accessed within your Account section
- Loss Limits – In order to limit the losses that you can sustain over a certain period of time, you can set a Loss Limit, which can be accessed within your Account section.
- Wagering Limits – In order to limit the amount of money that you are able to spend over a certain period of time, you can set a Wagering Limit, which can be accessed within your Account section
If you require any further information or assistance regarding our functionality, please contact support
28.3 Self-exclusion – Should you need to take a break from gambling with this Website you may do so by contacting support (or where, available, in the ‘My Account’ section).
28.4 Return of Outstanding Balance Process – Upon making a self-exclusion request, we will endeavour to pay out your entire outstanding Deposit Funds on account as soon as possible and, in the event that you have not withdrawn the funds during the self-exclusion process, we will first attempt to pay you to the last recorded payment details or should that not be possible we will contact you to provide additional payment details. If we are not able to pay you the outstanding Deposit Funds within 12 months of a permanent self-exclusion being made or in the case of a temporary self-exclusion within 12 months of the expiration of the temporary self-exclusion, we will transfer the entire balance of Deposit Funds to a responsible gaming charity of our choice. PROVIDED THAT, in the event that you have an amount less than 3 EUR as Deposit Funds at the time of the self-exclusion, we will aggregate the funds with those of other customers that also have less than 3 EUR as Deposit Funds, and pay the total funds to a responsible gaming charity of our choice. You will not have a claim against us or against the charity to whom we donated the funds.
29.1 Where we provide hyperlinks to other websites, we do so for information purposes only. You use any such links at your own risk and we accept no responsibility for the content or use of such websites, or for the information contained on them.
29.2. We are not responsible or liable and do not provide, review, approve or endorse any third party websites and make no representation or warranties in respect of the contents or the privacy practices of any third party websites or any products, functions or services that may be advertised, sold or otherwise made available on any third party websites.
29.3. We shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with your use of any link to third party websites.
31.1. Absolute Restriction
United States of America, United Kingdom, Spain, France and Italy.
31.2. Blacklisted Territories
NetEnt content shall not be served in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe.
31.3. Regulated Territories (only permitted to offer if receipt of a license from the local regulator which has been seen and approved by NetEnt):
Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.
31.4 Branded Game Territories
Jumanji, emojplanet, Guns & Roses, Jimi Hendrix, Motörhead and Conan cannot be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia,China, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.
31.5 In addition to the jurisdictions set out in paragraph 31.4, Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
31.6 Vikings Video Slot must not be offered in the additional jurisdictions: Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, Canada, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.
31.7 In addition to the jurisdictions set out in paragraph 31.4, Narcos Video Slot must not be offered in the following territories: China, Indonesia, South Korea.
31.8 Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), can only be played in the following territories: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.