FAQ

SHAH’S FAQ

 

DO I ALREADY HAVE AN ACCOUNT WITH BETSHAH.COM?

When people sign up with the Shah, they always remember! However, in the remote case something really unspeakable has occurred to you and you cannot remember, please contact our Support Team. We will gladly find out and inform you about any prior registration.

 

HOW DO I START PLAYING?

 

As easy as 1, 2, 3!

 

1. Login in to the system with the username and password you used when you created your account at BetShah.

 

2. Deposit money into your BetShah account by using one of our payment methods.

 

3. Choose the game that you wish to play.

 

  •  If it is one of the awesome Shah’s slots, you have to choose one of the offered

games by clicking on its icon, choosing the bet amount and spinning the wheel.

  • If you chose the Shah’s Live Casino, you have to choose game type and table, choose chips from the tray and place your bets.
  •  If it is a sport or other event, you have to pick a sport, group and league from the list, located on the left or the top side of the screen. Offered games and odds will be shown in the center of the BetShah website. When you have chosen a specific event by clicking on the outcome you wish to bet on, your selection will be automatically added to your coupon (located on the right side of the screen). Choose the amount of money you wish to bet and press “Place”. You can see your bets in the section “History” or under the “Transaction” section in “My Bets”.

 

HOW DO I VERIFY MY ACCOUNT?

After registering on BetShah and verifying your email address, you have to provide additional documentation in order to ensure your identity. This way, the Shah’s Guards are sure that no account is opened on the behalf of someone else or an unsupported payment method is used (depending on the payment method, we may also request its proof). Our verification process works on a per case basis, therefore it may vary from individual to individual. Please, contact our Support Team if you require any further information.

 

HOW LONG CAN THE VERIFICATION OF MY PERSONAL DETAILS TAKE?

Can’t wait to play with the Shah? We understand you! This is why, once you have provided us with all the required information and proof of identity, verification process will be completed as soon as possible (taking up to 72 hours).

 

WHAT SHOULD I DO IF I HAVE FORGOTTEN MY PASSWORD OR USERNAME?

Try to restore it on our website using the “Forgot Password” option. The Shah’s Cryptographers will send a password reactivation link to your registered e-mail address. In case the issue is still not resolved, contact our Support Team by emailing [email protected] or contact us through Live Chat. The Shah’s Servants will come back to you and inform you regarding further steps.

 

WHAT DO I DO IF I BLOCKED MY ACCOUNT BY REPEATEDLY ENTERING A PASSWORD INCORRECTLY?

It’s not the end of the world! An account blocked due to repeatedly entering your password is usually just a temporary precaution from our side. Please, contact our Support Team and they will inform you regarding further steps.

 

WHERE CAN I SEE MY PREVIOUS BETTING ACTIVITY?

You can find your bet history in you profile, under the section “Transactions/My Bets”. All information about your previous bets (type, event, date), as well as casino game play is stored there.

 

WHAT DO I DO IF I NOTICE THAT I HAVE SUBMITTED INCORRECT PERSONAL DATA OR MY DATA HAS BEEN CHANGED?

Some of the information can be changed in your User Account, but there is some data that can be changed only with the help of our Support Team. Therefore, do not hesitate to contact them.

 

HOW CAN I CLOSE MY BETSHAH.COM ACCOUNT?

We wish you didn’t. But if it is absolutely necessary and your well being depends on it, we will be the first ones to urge you to close your account.

 

If you wish to block yourself for some period of time, you can do that via your User Profile settings under the “Self exclusion” section. Please, note that once you set and accept the length of self exclusion, you will not be able to reopen the account during that time. You can exclude yourself from using a specific BetShah product (sports bets, casino bets, live casino bets) or all website products.

 

If you wish to permanently self exclude yourself, tick the box “Indefinitely” in the “Self exclusion” section or contact us at [email protected]. Please note that by blocking your account indefinitely you will not be able to reopen your account with BetShah for 12 months from the closure date. To reopen your account after 12 months have passed, you will need to contact our Support Team.

 

WHAT IS SELF EXCLUSION?

It is a self-defense mechanism the Shah takes very seriously! Self exclusion is an action that you, the user take personally, in order to have your access to gambling products denied. Self exclusion in betshah.com does not lead to including a player to a Gambling Addicted Person List. To self exclude a player has to send a statement to [email protected] with a request to block the access to his betshah.com account. Self exclusion will be enforced for at least 12 months. After this period, and in order to receive access back to the betshah.com account, the player has to send a request to [email protected]. Additional identification will be asked in the process of self exclusion.

 

Please note: User's account and all payment methods must be fully verified before starting the self exclusion process.

 

WHAT IS THE GAMBLING ADDICTED PERSON LIST?

The Gambling Addicted Person List (GAPL) is regulated by gambling supervisory authorities and includes all individuals who personally, themselves, have restricted their access to all registered gambling operators. Self exclusion does not mean an automatic inclusion into the GAPL. If the user wishes to be included into the GAPL, he should contact gambling supervisory authorities directly with a request of inclusion.

 

HOW CAN I MAKE A DEPOSIT TO MY BETSHAH ACCOUNT?

To make a deposit:

  • Login to your BetShah account
  • Press the “Wallet” icon on the top right side of the screen
  • Select “Deposit”.

 

HOW CAN I RECEIVE MY WINNINGS?

To receive winnings:

  • Login to your BetShah account
  • Press the “Wallet” icon on the top right side of the screen
  • Select “Withdraw”. You will receive the money in the same bank account from which you made your deposit. If your account has not been verified, please upload requested documentation to receive your winnings.

 

HOW CAN I CHANGE THE BANK ACCOUNT?

If the account is different from the registered one, please make a deposit from your new bank account and inform our Support Team that the bank account you registered has changed.

 

HOW LONG DOES IT TAKE TO WITHDRAW MY WINNINGS?

The Shah wants to reward you fast! You will receive your withdrawal immediately after the request is processed. Withdrawals take approximately up to 1 business day to get approved by us, if no additional checks are required. If you wish to speed up this process, please feel free to contact our Support Team who will gladly assist. Please note that your first withdrawal may take longer as it requires review by our Security Department.

 

If you have made a deposit using a payment card, we need, for security reasons, to verify the identity of the payment cardholder before approval. Please make sure that your personal details are correct, otherwise we will not be able to accept your request to withdraw.

 

Deposits/withdraws are free of charge, provided that the account is not abused. BetShah keeps the right to impose a payment fee if the user has not made any sports or casino bets or did not make a turnover, equivalent at least to the deposited amount.

 

HOW LONG WILL IT TAKE FOR MY WITHDRAWAL TO REACH MY ACCOUNT?

From the moment of approval, withdrawals take approximately 1-3 business days to reach your account.

 

CAN I RECEIVE MY WITHDRAWAL WITH ANOTHER PAYMENT METHOD?

The Shah wants to be clear on this! All withdrawals are processed with the payment method, which was used upon depositing, due to money laundry regulations.

 

WHY CAN’T I DEPOSIT?

A transaction can be unsuccessful for numerous reasons. Most commonly, it is due to one of the following:

 

  • Entering wrong card information (account number/expiry date/card holder name)
  • Lack of funds in the relevant account
  • Card restrictions applied by the provider.

 

Please try again and ensure the correct information is entered. If still unsuccessful, do not hesitate to contact our Support Team. Note that this may be a bank issue and you will have to contact your bank as well.

 

HOW DO I MAKE A BET ON SPORTS?

Ah, at last, we come to the juicy part!

 

  • First, log in with your username and password
  • Select one or several events from our offerings and click on an estimated outcome.
  • Your bet will then appear in the bet slip on the right-hand side of the page
  • Specify the amount you wish to stake and your preferred type of bet (for example, single or combined)
  • That’s it! Now, you can either confirm the bet or cancel it.

 

WHAT ARE THE DIFFERENT TYPES OF BETS?

The Shah has options! There are single bets and combined bets which apply to all possible combinations according to how many predictions the player has placed.

 

WHAT IS A HANDICAP?

A handicap is a “head start” given to a selection expressed by goals/points/sets/frames etc (depending on the sport). The handicap is given by the format (1) if positive and (-1) if negative.

 

Here is an example of making a bet on “Handicap Barcelona 2” on a football match. This means you have given Barcelona a 2 goal “head start”.

 

  • If the game ends 1-1, then adding the handicap would produce a score of 3-1 and the bet wins.
  • If the game ends 0-3, then adding the handicap would produce a score of 2-3 and the bet loses.
  • If the game ends 0-2, then adding the handicap would produce a score of 2-2 and the bet results in a push.
  • If the handicap is negative then you subtract instead of adding.

 

WHAT IS THE MAXIMUM WINNING OF A BET?

The Shah is large! The maximum winning of one ticket is EUR 50,000.00. However, if the bet comes with a bonus, and thereby the winning sum exceeds EUR 50,000.00, the bonus is forfeited.

 

WHAT IS THE MINIMUM/MAXIMUM SIZE OF A BET?

The maximum amount of one bet is defined by the maximum amount of the winnings specified above. If, when choosing a bet you have received a message that the amount of your bet exceeds the maximum amount, reduce the amount of the bet accordingly. The minimum amount of a bet is EUR 0.50.

 

WHAT IF MY BET EXCEEDS THE ALLOWED BETTING MAXIMUM?

A bet that exceeds the maximum permissible limit set by BetShah will be automatically declined or the information about the bet will be sent for a review for a manual approval. Making the decision on acceptance or non-acceptance of a bet that exceeds the allowed betting limits may take about 5-10 minutes.

 

HOW IT IS POSSIBLE TO REMOVE THE PREDICTION CHOSEN BY ME FROM THE COUPON?

Separate predictions can be removed, by clicking directly on the “X” button on the right side of the coupon.

 

I HAVE PLACED A BET BY MISTAKE. CAN I ASK FOR MY BET TO BE CANCELLED?

The Shah is really sorry about this, but rules are rules! In accordance with our Terms and Conditions, we are not allowed to cancel bets once they have been placed. Once you have confirmed a bet in your coupon, it is accepted and can no longer be cancelled. However, you may use our Cash Out option (if applicable). For more info about Cash Out, please see below in this FAQ page.

 

HOW CAN I CHECK WHETHER MY BET HAS BEEN ACCEPTED?

As soon as you have confirmed the bet in your coupon, by pressing the button “Place”, you will receive a confirmation of bet acceptance. All accepted bets that you place will appear in your betting history.

 

WHY WAS MY BET PLACED TWICE?

It can happen if you press “Place” multiple times for the same ticket. Please be careful when placing bets.

 

IN WHAT CASES IS A BET CANCELLED?

A bet is cancelled if there is an inaccuracy in a player or team names, if the offered odds are wrong, if there is a wrong total, a wrong handicap etc.

 

WHAT HAPPENS IN THE EVENT OF MATCH POSTPONEMENT/CANCELLATION?

The bet is voided (depending on the postponement/cancellation time frame specified by sport that you can find in our Rules). Combined bets are also considered void.

 

WHAT HAPPENS, IF I HAVE PLACED A BET AFTER THE GAME HAS BEGUN?

This bet is voided and is returned back to you (calculated with a coefficient 1). In case this bet is part of a multiple bet then the multiple bet will also be calculated with a coefficient 1.

 

WHAT SHOULD I DO IF I THINK THAT AN EVENT OUTCOME IS INCORRECT?

The Shah is fair and open to discuss. To calculate bets, we use uses only official sources. If you can prove your argument, based on an official source (for example, hockey games results listed in the official NHL homepage), then you can send us the link to the homepage where we can see those results.

 

WHAT IF OTHER BOOKMAKER SITES HAVE DIFFERENT RESULTS THAN THE ONES LISTED IN BETSHAH.COM?

Different results in other bookmaker sites do not count.

 

WHY IS THE CALCULATION OF MY BETS DELAYED?

The calculation is usually made as quickly as possible. The calculations of online games are made immediately during the game; the calculation of offline games will be made as soon as the game ends, no matter what kind of bet you have made. However, the calculation can be sometimes delayed due to force majeure (absence of information about results, technical problems, etc).

 

WHAT SHOULD I DO IF THINK THAT MY BET IS CALCULATED INCORRECTLY?

In this case, you should contact the Support Team via Live Chat or mail to [email protected]. The Support Team will check your bet and if it turns out that the bet was indeed calculated incorrectly, your winnings will be added to your User Account.

 

HOW CAN I CHECK THE OFFICIAL RESULT OF A GAME?

The Shah has his sources! We calculate the bets according to data from official websites. Please, see the list below:

 

  • www.uefa.com – Champions League, UEFA Cup, European Championships
  • www.fifa.com – Confederations Cup, World Cup
  • www.bundesliga.at – Football Austria
  • www.rfpl.org – Football Russia
  • www.premierleague.com – Football England
  • www.gazzetta.it – Football Italy
  • www.bundesliga.de – Football Germany
  • www.marca.com – Football Spain
  • www.lfp.es – Football Spain
  • www.lfp.fr – Football France
  • www.mlsnet.com – Football Major League Soccer USA
  • www.goalzz.com – Football
  • www.nfl.com – American Football (NFL)
  • www.basket.ru – Basketball Russia
  • www.nba.com – Basketball (NBA)
  • www.euroleague.com – Basketball Euroleague
  • www.ulebcup.com – Basketball (ULEB)
  • www.nhl.com – Ice Hockey (NHL)
  • www.fhr.ru – Ice Hockey Russia
  • www.rusbandy.ru – Bandy Russia
  • www.atptennis.com – Tennis (ATP)
  • www.wtatour.com – Tennis (WTA)
  • www.mlb.com – Baseball
  • www.eurohandball.com – Handball
  • www.fide.com – Chess
  • www.volley.ru – Volleyball Russia

 

WHAT IS A SINGLE BET?

A Single is a bet on 1 selection in 1 event. The winning of the simple bet is calculated by multiplying the amount of the bet by the coefficient of the bet.

 

WHAT IS A DOUBLE BET?

Shah’s double delight! A double is a bet made up of 2 selections in different events. Both selections must be successful for your bet to win.

 

WHAT IS A TREBLE?

Shah’s triple delight! A treble is a bet involving 3 selections in different events. All 3 selections must be successful for your bet to win.

 

WHAT IS A 4-FOLD ACCUMULATOR (5, 6, 7 ETC)?

A 4-Fold Accumulator is a bet made up of 4 selections (or 5, 6, 7 etc) in different events. All selections must be successful for your bet to win.

 

WHAT IS A MULTIPLE BET OR COMBINED BET?

It is a Bet which is made on outcomes of several unrelated events. The multiple bet cannot include inter-related events and cannot be made on the event and its outcome more than once. The multiple bet is considered to be won on the condition that all the events included in it and their outcomes have been predicted correctly.

 

 If even one of the events included in the multiple bet has not been predicted correctly, the multiple bet shall be considered lost (unless BetShah has set a special clause of winning). The winning of the multiple bet is equal to the amount of the bet multiplied by all coefficients of the bets.

 

Example of a case where all events are predicted correctly: The multiple bet is composed of 3 events with the following coefficients: k=2.00, k=3.00 and k=3.50. The amount of the bet is €100.00. Therefore, the multiplication factor is 21.00, which shall be multiplied by €100.00 for calculating the final amount of the winning: €2,100.00.

 

In case of an error, or if the multiple bet includes interrelated events, the bet will be voided or the event with the largest coefficient shall only be considered when calculating the amount of the winning - all the rest events shall be calculated by using the coefficient “1”.

 

A multiple bet cannot include the following outcomes more than once:

  • Outcome of the game (football)
  • Outcome of the game or set (tennis)
  • Outcome of halftime and full time.

 

WHY HAS THE ACCEPTANCE OF MY BET BEEN DELAYED OR INTERRUPTED?

The Shah would not like this! However, sometimes it may happen, due to the following reasons:

 

  • Technical problems (interruption of broadcast during live games, software failure, power cuts, etc)
  • Unusually large number of bets
  • High levels of interest in certain events
  •  Congestion of a network provider
  • Speed of the sport as an event.

 

WHY HAS THE OFFER OF ODDS BEEN STOPPED?

A stop on offering odds could have occurred for any of the reasons described in the question above.

 

HOW ACCURATE IS THE DATA GIVEN ON THE LIVE MATCHES ON YOUR WEBSITE?

The Shah is known for accuracy! Every effort is made that information is up to date and correct. However, this data should only be considered as a guide when betting.

 

WHY IS MY LIMIT ON THE (LIVE) BET REDUCED?

The Shah, as any other bookmaker, has the right to reduce the limit of all or some players. Additionally, BetShah is not obliged to provide an explanation concerning this decision and reserves the right to block some players from using its services. 

 

WHAT IS CASH OUT?

Our Cash Out feature allows you to cash out your bet before the result is known at the end of the match. You don’t have to wait until the end of the game to collect your winnings!

Cash Out is available for pre-match or live bets and on singles or combos.

 

HOW DOES CASH OUT WORK?

If, for example, you place a bet with odds 2.5 and since then the odds have gone lower, you can still cash out a higher amount than your original bet. On the other hand, if odds have increased above the original odds of 2.5, your Cash Out amount is lower than your initial bet.

 

Example: You bet €10.00 on Barcelona to win with odds 2.5 and Barcelona is leading 2-1 in the 2nd half of the match. Now the odds on Barcelona are 1.5 in live bet and you would be able to cash out around EUR 15.00. But if Barcelona is losing 1-2 in the 2nd half and odds of them to win the match are 7.5, you can secure part of your initial bet (around €3.00).

 

The Cash Out margin is determined by BetShah and can be changed on will. It may vary according to market and it can also differ between pre-match and live event. BetShah has the right to disable the Cash Out option from specific markets, championships, categories and sports, retains the right to exclude a player from the Cash Out option and reserves the right to alter, deny or withdraw the offer at any time.

 

WHY SHOULD I USE IT?

You can Cash Out your bet at any point without the need to wait until the end of the event to get money. You have a chance to get out of a bet gone bad or you can take guaranteed profit if you feel the run of the play is about to change.

 

I WANT TO USE THE CASHOUT FEATURE!

To use the Cash Out feature, go to “MY BETS” section in SPORTS or LIVE SPORTS. Select the bet you want to cash out and you will see the Cash Out button, showing how much money you can take. Just click the Cash Out button - done!

 

WHAT IS THE RANDOM NUMBER GENERATOR (RNG)?

The Shah is Fair! A Random Number Generator (RNG) is a computer program that randomly produces the results for the Shah’s online casino games. Every individual card dealt, dice rolled, or any other game action is produced by the program without predictability. Since results are generated in a completely random manner with no possibility of manipulation whatsoever, you always get fair results.

 

WHAT KIND OF GAMES CAN I PLAY ONLINE AT THE BETSHAH.COM CASINO?

The Shah offers a wide selection of games to his players. You can find many different table games, a huge variety of slot games, and, of course, Live Casino games including Blackjack, Roulette and Baccarat.

 

WHAT HAPPENS IF I AM DISCONNECTED DURING A GAME?

If a player is disconnected during a game, all bets will stand and the game will continue. If the player does not reconnect within the time limit while playing Blackjack, the hand will be classed as “stand” and the game will continue.

 

WHAT HAPPENS IF THE DEALER MAKES A MISTAKE IN LIVE CASINO?

He is sent to the Shah’s Dungeons for a month, to live on bread and water. Seriously folks, dealers are highly trained and mistakes are very few and far between. However, if a mistake occurs, the pit boss will be called in. If the game can be continued, it will do so, otherwise the game will be cancelled and all bets returned.

 

WHAT ARE CACHE AND COOKIES?

The Shah loves handmade cookies with orange, cinnamon and virgin olive oil! However, for you, a cookie is a file created by a web browser, at the request of a web site that is stored on a computer. These files typically store user-specific information such as selections in a form, shopping cart contents, or authentication data.

 

Browsers will normally clear cookies that reach a certain age, but clearing them manually may solve problems with web sites or your browser. Each time you access a file through your web browser, the browser caches it so that it doesn't have to keep retrieving the same files or images from the remote web site each time you click Back or Forward. You should periodically clear the cache to allow your browser to function more efficiently.

 

WHY DO I NEED TO CLEAR CACHE AND COOKIES REGULARLY?

Since the webpage is updated all the time, your saved cache and cookie files can become outdated and you might not receive new cache and cookie files, thus making the webpage work in an unintended way.

 

HOW DO I CLEAR CACHE AND COOKIES?

It depends on which browser you are using, but the principle is the same.

 

Google Chrome

1. In the upper right of the window, select the wrench icon

2. Select the Tools option

3. From the Tools menu, select “Clear browsing data”

4. Select the items you want to clear (e.g. Clear browsing history, Clear download history, Empty the cache, Delete cookies).

5. You can choose the period of time for which you want to clear cached information. To clear your entire cache, select the “beginning of time”.

6. Click “Clear browsing data”.

 

Mozilla Firefox

1. Select “Tools” from the menu options found across the top of the window

2. From the Tools menu, select “Clear Recent History”

3. From the Time range drop-down menu, select the desired range; to clear your entire cache, select “Everything”

4. Click the down arrow next to "Details" to choose what history elements to clear (e.g., check “Cookies” to clear cookies, check “Cache” to clear cache, etc).

5. Click “Clear Now”.

 

Safari

1. Click Safari in the upper left-hand side of your screen. In the menu that appears, click “Preferences”.

2. In the window that appears, click the Privacy tab. Click the button “Remove All Website Data”

3. Click “Remove Now” in the pop-up window that appears

For more information about browsers, cookies, cache and how to delete them, visit https://www.aboutcookies.org/

 

WHERE CAN I FIND INFORMATION ABOUT OFFERS/PROMOTIONS?

Go to the Shah’s Offers and prepared to be stunned! If you have disallowed accepting promotions via email or SMS, but in the meantime you have changed your mind (as you should!), you can enable promotion accepting in your account under the settings section.

 

HOW DO I PARTICIPATE IN A PROMOTION?

First of all, with enthusiasm and the blessing of the Shah! Furthermore, depending on the promotion you wish to participate in, you would need to meet requirements. These might be deposit codes, specified odds, accumulated turnover etc. All details on what promotions are available for you at the moment can be found HERE.

 

WHAT IS A FREE RISK BET (NO RISK BET)?

Free risk bet is a promotional type of bet, whose rules and additional requirements can be found under the specific promotion that provides the free risk bet. Once the requirements are met, if the bet loses, the bet amount will be returned back to your account.

 

WHAT IS A FREE RISK SPIN (NO RISK SPIN)?

A free risk spin is a promotion that is awarded after fulfilling specific promotions rules and requirements. Once the free risk spins are awarded, you can place a bet under the promotional requirements in a specified game and amount. Once the spin has ended, you will receive the bet amount as well as the winning of the spin to your account.